Last Updated: 27/07/2025

Investment Group Bank (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, mobile app, and digital banking services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal data you provide when opening or managing an account, including:

Full name
Date of birth
Residential address
Email address and phone number
Identification documents (passport, ID card, driver’s license)
Financial details
Employment information

1.2 Transaction & Account Information

Account numbers
Account balances
Payment history
Transaction records
Card information

1.3 Technical & Device Information

When you use our website or mobile app, we may collect:

IP address
Browser type and device information
Login logs and session details
Cookies and tracking technologies

1.4 Information From Third Parties

We may receive additional information from:

Credit bureaus
KYC/AML verification services
Payment partners and financial institutions
Regulatory or law enforcement agencies

2. How We Use Your Information

We use your data to:

Open, verify, and manage your account
Process transactions and payments
Provide secure digital banking services
Detect and prevent fraud
Comply with AML/KYC and regulatory obligations
Improve service performance and user experience
Send alerts, updates, and service notifications
Provide customer support
Conduct analytics and risk assessments

We do not sell your information to third parties.

3. Legal Basis for Processing

Your data is processed under:

Contractual necessity
Legal obligations
Legitimate interest
Your consent (e.g., for marketing communications)

4. Sharing Your Information

We may share your information with:

Payment processors
Credit bureaus
Financial partners
Fraud prevention and verification services
Regulatory authorities
IT and cybersecurity providers

All partners must adhere to strict confidentiality and data protection standards.

5. International Data Transfers

Where necessary, we may transfer your data internationally under:

Standard contractual clauses
Secure data processing frameworks
Applicable legal protections

6. Data Security

We protect your data using:

Advanced encryption
Multi-factor authentication
Firewalls and intrusion detection systems
24/7 monitoring
Strict access controls

While we take extensive measures, no system is entirely immune from risks. We continuously improve our security protocols.

7. Your Rights

Subject to laws in your jurisdiction, you may request to:

Access your personal data
Correct or update your information
Request deletion (where legally permitted)
Restrict processing
Withdraw consent
Request data portability
File a complaint with a data protection authority

8. Data Retention

We retain your information only as long as needed to:

Maintain your banking relationship
Comply with laws and regulatory requirements
Resolve disputes
Prevent fraud

Certain financial records may be preserved for extended periods as required by law.

9. Cookies & Tracking Technologies

We use cookies to:

Improve user experience
Enhance security
Analyze website traffic
Personalize content

You can modify cookie settings through your browser.

10. Third-Party Links

Our site may link to external websites or services. We do not manage their privacy practices and advise reviewing their policies.

11. Children’s Privacy

Our services are not intended for users under age 18. We do not knowingly collect data from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting. You will be notified of significant updates through our platform.

Privacy Policy